@inproceedings{MTMT:2656043,
	title = {Increasing customer satisfaction in queuing systems with rapid modelling},
	url = {https://m2.mtmt.hu/api/publication/2656043},
	author = {Kalló, Noémi and Koltai, Tamás},
	booktitle = {Rapid Modelling and Quick Response},
	doi = {10.1007/978-1-84996-525-5_9},
	unique-id = {2656043},
	year = {2010},
	pages = {119-130},
	orcid-numbers = {Kalló, Noémi/0000-0003-3193-081X; Koltai, Tamás/0000-0001-6873-6944}
}