TY - THES AU - Chaker, Hajer TI - Guests’ Perceptions And Hotels’ Approaches As To CSR In The Hotel Industry. A Comparative Study Between Tunisia And Hungary TS - A Comparative Study Between Tunisia And Hungary PY - 2023 SP - 154 DO - 10.14267/phd.2023051 UR - https://m2.mtmt.hu/api/publication/34271034 ID - 34271034 AB - Iwaniec et al. (2020) note the challenge of promoting environmental behavior among visitors, particularly the younger generation, in today's changing ecological, social, and economic climate. This challenge is crucial not just for sustainable tourism but for society as a whole. The increasing number of environmentally aware travelers has led to pressure on hotel operators to adopt sustainable practices. To develop effective sustainability programs, it is vital to understand what hotel guests prefer. Therefore, the goal of this thesis is to examine CSR strategies in the hotel industry and identify a set of attributes that suit both generation Z guests and hotels' perspectives. By finding common points, the study aims to contribute to successful sustainability programs in the hotel industry.. Based on this, the main research question of my study is: What attributes should a CSR strategy contain based on hotels' approaches and guests' perceptions? To answer the research question, the phenomenon of sustainable hotels should be analyzed from different aspects. Qualitative research methods are applied in the dissertation: systematic literature research, netnography, Q method and in-depth interviews. These methods were applied in both Tunisia and Hungary in a socio-cultural comparative study. The main scientific contributions of my dissertation are the following: (1) Identifying CSR attributes by studying hotels’ approaches as well as guests’ perceptions of CSR. This research adds to the existing literature on sustainability in the hospitality industry by exploring guests' perceptions and identifying key attributes for a successful CSR strategy that aligns with both hotel approaches and guest preferences. (2) Identifying the CSR attributes that hotels use in both their strategic and operative level. The study categorized CSR related information into eight categories, and recent articles led to a recategorization into four main categories. Tunisian and Hungarian hotels' websites mentioned social and economic categories consistently but had less consistent mentions of environmental categories, and safety was not mentioned on all websites. The social media and marketing attribute from the economic category was mentioned on all websites. (3) Identifying the CSR aspects of visited hotels that guests refer to in their reviews and comments. The study found that Tunisian and Hungarian hotels received mostly positive feedback on their CSR practices, with local environment, employee attitude, and environmental responsibility being key areas of focus, and suggests that educating guests on sustainable practices could further improve hotels' CSR strategies. (4) Identifying the CSR attributes preferred by hotel managers and those preferred by guests. Tunisian hotel managers face challenges in implementing sustainable practices effectively, while Hungarian hotel managers are highly committed to sustainability and CSR. Both groups agree on the importance of sustainability and focus on energy consumption reduction and proper waste management, with a focus on educating employees or supporting local communities, respectively. (5) Identifying if there are any differences between hotel managers / guests based on socio-cultural backgrounds. Tunisian and Hungarian hotel managers are committed to sustainability, but Tunisian managers face implementation challenges due to a lack of means and government support, while Hungarian guests are more knowledgeable, and both Tunisian and Hungarian guests from generation Z prioritize comfort despite awareness of CSR importance. LA - English DB - MTMT ER - TY - JOUR AU - Ásványi, Katalin AU - Chaker, Hajer TI - Comparing Hungarian and Tunisian Guest Preferences for Sustainable Hotel Attributes JF - GEOJOURNAL OF TOURISM AND GEOSITES J2 - GEOJ TOURISM GEOSITES VL - 46 PY - 2023 IS - 1 SP - 271 EP - 278 PG - 8 SN - 2065-1198 DO - 10.30892/gtg.46130-1024 UR - https://m2.mtmt.hu/api/publication/33702574 ID - 33702574 AB - The aim of the study is to identify the sustainability attributes of hotels preferred by guests and to compare the preferences of Hungarian and Tunisian hotel guests highlighting the similarities and differences. We used Q method to show which of the hotels’ sustainability practices and attributes identified in the literature are the ones that are preferred by the guests. There were two samples: 15 Hungarian and 15 Tunisian guests. Three group of opinions were formed in both cases. The essential attributes are those that have emerged as a common point in both countries' opinion groups. The elements related to the social sustainability pillar play just a small important role among sustainability practices. It is important for a sustainable hotel not only to be environmentally responsible, but also to be holistically sustainable, so it is worth incorporating social considerations, if not as an essential element. For sustainable thinking hotels, it is worth addressing the issue of sustainability and responsibility at a strategic level. LA - English DB - MTMT ER - TY - JOUR AU - Ásványi, Katalin AU - Chaker, Hajer TI - A vendégek preferenciái a fenntarható szállodai attribútumokról JF - KÖZÉP-EURÓPAI KÖZLEMÉNYEK J2 - KÖZÉP-EU KÖZL VL - 14 PY - 2021 IS - 2 SP - 83 EP - 105 PG - 23 SN - 1789-6339 UR - https://m2.mtmt.hu/api/publication/32782170 ID - 32782170 LA - Hungarian DB - MTMT ER - TY - CHAP AU - Chaker, Hajer AU - Ásványi, Katalin ED - Jakab, Bálint ED - Mezőfi, Nóra ED - Németh, Kornél ED - Péter, Erzsébet TI - Hotels’ approaches and guests’ perceptions of CSR: a systematic literature review T2 - VI. Turizmus és Biztonság Nemzetközi Tudományos Konferencia Absztrakt kötet PB - Pannon Egyetem Körforgásos Gazdaság Egyetemi Központ CY - Nagykanizsa SN - 9789633962220 PY - 2021 SP - 41 UR - https://m2.mtmt.hu/api/publication/32575837 ID - 32575837 LA - English DB - MTMT ER - TY - GEN AU - Chaker, Hajer AU - Ásványi, Katalin TI - Comparing the attitude and perception of Hungarian and Tunisian guests on sustainable practices in hotels CY - 5th International Conference on Economics and Business Management PY - 2021 UR - https://m2.mtmt.hu/api/publication/32546840 ID - 32546840 LA - English DB - MTMT ER - TY - GEN AU - Chaker, Hajer AU - Ásványi, Katalin TI - Hotels’ approaches and guests’ perceptions of CSR. a systematic literature review TS - a systematic literature review CY - 2021. december 3. PY - 2021 UR - https://m2.mtmt.hu/api/publication/32546591 ID - 32546591 LA - English DB - MTMT ER - TY - CHAP AU - Chaker, Hajer AU - Ásványi, Katalin ED - Mezőfi, Nóra ED - Németh, Kornél ED - Péter, Erzsébet ED - Püspök, Krisztián TI - Guests' perception about CSR in hotels T2 - V. Turizmus és Biztonság Nemzetközi Tudományos Konferencia tanulmánykötet PB - Pannon Egyetem Nagykanizsai Campus CY - Nagykanizsa SN - 9789633961728 PY - 2021 SP - 664 EP - 675 PG - 12 UR - https://m2.mtmt.hu/api/publication/32546242 ID - 32546242 LA - English DB - MTMT ER - TY - CHAP AU - Ásványi, Katalin AU - Chaker, Hajer ED - Albert Tóth, Attila ED - Happ, Éva ED - Printz-Markó, Erzsébet TI - Guest’s perception about CSR in hotels T2 - "Változó világ, változó turizmus" : XI. Nemzetközi Turizmus Konferencia : Tanulmánykötet PB - Széchenyi István Egyetem CY - Győr SN - 9786155837876 PY - 2021 SP - 354 EP - 363 PG - 10 UR - https://m2.mtmt.hu/api/publication/32149966 ID - 32149966 LA - English DB - MTMT ER - TY - CHAP AU - Ásványi, Katalin AU - Chaker, Hajer ED - Mókusné Pálfi, Andrea ED - Nagy (Nod), Gabriella TI - A magyar vendégek szállodai CSR tevékenységekkel szembeni attitűdje /[Hungarian Guests’ Attitude Towards Csr in Hotels] T2 - Elérési utak a Turizmusban: Fenntartható, intelligens és befogadó városi modellek PB - PTE TTK Földrajzi Intézet Turizmus Tanszék CY - Pécs SN - 9789634295624 PY - 2020 PG - 2 UR - https://m2.mtmt.hu/api/publication/31818856 ID - 31818856 LA - English DB - MTMT ER - TY - CHAP AU - Ásványi, Katalin AU - Chaker, Hajer ED - Fehér-Polgár, Pál TI - CSR Activities of Tunisian Eco-Labeled Hotels T2 - FIKUSZ 2019 – Symposium for Young Researchers Proceedings PB - Óbudai Egyetem, Keleti Károly Gazdasági Kar CY - Budapest SN - 9789634491750 PY - 2020 SP - 10 EP - 23 PG - 14 UR - https://m2.mtmt.hu/api/publication/31364117 ID - 31364117 LA - English DB - MTMT ER -