Numerous studies support the notion that quality management plays a crucial role in
enhancing economic efficiency, particularly through cost reduction and the optimization
of operational processes. Companies operating in the IT sector typically focus on
compliance with the ISO 27001 and ISO 20000 management systems. Additionally, in recent
years, the emergence of frameworks such as NIS 2, DORA, and ESG has introduced new
challenges for industry stakeholders. It is also essential to mention ITIL, which
serves as the repository of “best practices,” as the proper implementation of this
system significantly influences the efficiency and quality of IT services. The aim
of this publication is to compare and examine the requirements of the standards and
frameworks, assessing their impact on cost reduction and efficiency improvement in
quality management, as well as their effects on the sustainability of management systems.
The risks and opportunities associated with these frameworks are analyzed using secondary
research, answering my research questions through the review of relevant academic
literature. The expected findings of this research suggest that integrating these
new regulations and frameworks into corporate strategy not only facilitates legal
compliance but also contributes to cost reduction and process efficiency improvement
in the long term.
