As technology develops, many companies seek to innovate and implement technology,
one of them is ERP to support their business processes. One of these companies is
PT Sumber Alfaria Trijaya, Jember, Indonesia. Many factors were affected the quality
of ERP implementation. One of them is known as the Critical Success Factor (CFS).
This study aimed to describe implementation of ERP application and the Critical Success
Factors during ERP deployment at PT Sumber Alfaria Trijaya (SAT), Indonesia. This
study used qualitative method for gaining data and research analysis. Interviewed
are done with the key users. The results of analysis showed that five critical factors
that supported and influenced the ERP implementation in the company, namely; Management
Commitment and Support, User Involvement, Communication, Hardware and Equipment, and
Education and Training. Those five factors have significant impact on the successful
of ERP implementation at retail franchise company in Indonesia. In conclusion, the
implementation of TAF application improved the quality of accounting information system
information for the company.
