Defining Service Quality Attributes at Different Levels of Operation in Higher Education Institutions: How Could the Service Quality Perceptions of Students Contribute to a Better Understanding of Improvement Directions?

Surman, Vivien [Surman, Vivien (vállalkozás-gazda...), author] Department of Management and Business Economics (BUTE / FESS); Tóth, Zsuzsanna Eszter [Tóth, Zsuzsanna Eszter (Gazdálkodás- és s...), author] Department of Management and Business Law (ELTE / FoE); Danó, Györgyi [Danó, Györgyi (marketing), author] Department of Management and Business Economics (BUTE / FESS)