Customer defection due to service elimination and post-elimination customer behavior

Ágnes, Somosi [Somosi, Ágnes (Marketing), author] Marketing és Üzleti Kommunikáció Tanszék (NJE / GTK); Alfred, Stiassny; Krisztina, Kolos [Kolos, Krisztina (Marketing), author] Marketingmenedzsment Tanszék (CUB / IM); Luk, Warlop