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contribution\nto better transport efficiency and energy user, as well as assisting\ntravelers to have better experience while taking public transportation services.\nExisting literature paid more attention to the technical aspect around this topic,\nwhile left the user side not being examined thoroughly. The current study aimed\nto reconstruct user travel chains and to build a scenario-based user journey map\nfor IPTS usage in the city of Shanghai. We approached this objective by conducting\na combination of methods, including field observation, diary entries and\nin-depth interviews. Travelers’ behaviors, perceptions and needs were analyzed\nat each stage of the trip. Findings showed that IPTS are making it easier for\npeople to travel with public transportation services, but meanwhile there are\nproblems unsolved. Travelers want to have more control and certainty about\ntheir trips, but these needs cannot be guaranteed via travel assisting tools,\nespecially when the trip is complicated with multiple transfers or even multiple\nmeans of transportation. Besides, people’s dependency on mobile trip planner\nand navigator seem to be high, which could lead to anxiety about not having\nenough mobile phone battery.", "keywords" : [ { "otype" : "Keyword", "mtid" : 1296412, "link" : "/api/keyword/1296412", "label" : "User experience", "published" : true, "oldId" : 1296412, "snippet" : true }, { "otype" : "Keyword", "mtid" : 1740299, "link" : "/api/keyword/1740299", "label" : "intelligent public transportation", "published" : true, "snippet" : true }, { "otype" : "Keyword", "mtid" : 1740300, "link" : "/api/keyword/1740300", "label" : "journey map", "published" : true, "snippet" : true } ], "digital" : true, "printed" : true, "sourceYear" : 2019, "foreignEdition" : true, "foreignLanguage" : true, "fullPublication" : true, "conferencePublication" : true, "nationalOrigin" : false, "missingAuthor" : false, "oaType" : "NONE", "oaCheckDate" : "2022-12-18", "oaFree" : false, "citationCount" : 0, "citationCountUnpublished" : 0, "citationCountWoOther" : 0, "independentCitCountWoOther" : 0, "doiCitationCount" : 0, "wosCitationCount" : 0, "scopusCitationCount" : 0, "independentCitationCount" : 0, "unhandledCitationCount" : 0, "citingPubCount" : 0, "independentCitingPubCount" : 0, "unhandledCitingPubCount" : 0, "citedPubCount" : 1, "citedCount" : 1, "referenceList" : "Elkosantini, S., Darmoul, S.: Intelligent public transportation systems: a review of architectures and enabling technologies. 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IEEE (2017)DOI:10.1109/ITSC.2017.8317855; Dalkılıç, F., Doğan, Y., Birant, D., Kut, R.A., Yılmaz, R.: A gradual approach for multimodel journey planning: a case study in Izmir. Turkey. J. Adv. Transp. 2017, 14 (2017); Simeunović, M., Pitka, P., Basarić, V., Simeunović, M.: Model and software-based solution for implementing coordinated timed-transfer passenger transport system. In: 5th IEEE International Conference on Models and Technologies for Intelligent Transportation Systems (MT-ITS), pp. 303–308. IEEE (2017)DOI:10.1109/MTITS.2017.8005685; Pagani, A., Bruschi, F., Rana, V.: Time of arrival cumulative probability in public transportation travel assistance. In: IEEE 20th International Conference on Intelligent Transportation Systems (ITSC), pp. 1–6. IEEE (2017)DOI:10.1109/ITSC.2017.8317863; Pagani, A., Bruschi, F., Rana, V., Restelli, M.: User context estimation for public travel assistance and intelligent service scheduling. In: IEEE 20th International Conference on Intelligent Transportation Systems (ITSC), pp. 1–8. IEEE (2017)DOI:10.1109/ITSC.2017.8317695; Stanciu, V.D., Dobre, C., Cristea, V.: Context-based service for intelligent public transportation systems. In: Eighth International Conference on Complex, Intelligent and Software Intensive Systems, pp. 353–358. IEEE (2014)DOI:10.1109/CISIS.2014.49;", "hasCitationDuplums" : false, "userChangeableUntil" : "2019-10-08T07:49:24.293+0000", "directInstitutesForSort" : "", "ownerAuthorCount" : 2, "ownerInstituteCount" : 6, "directInstituteCount" : 0, "authorCount" : 4, "contributorCount" : 0, "book" : { "otype" : "Book", "mtid" : 30734524, "link" : "/api/publication/30734524", "label" : "Krömker Heidi. HCI in Mobility, Transport, and Automotive Systems: First International Conference, MobiTAS 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings. 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