Systems, Software and Service Process Improvement

In the past years, efforts in the field of Software Process Improvement were increasingly focusing on human aspects realizing that people participating in the processes have a high impact on the success of any improvement. While these aspects are included in newer models and methodologies, it is still vague how Software Process Improvement can be made suitable for different people. In this paper, we propose a new approach: the application of usability methodology for Software Process Improvement. We present an overview of the people aspects in Software Process Improvement and introduce a methodology to apply usability methodology in this context. We also formulate ideas on how to adapt concrete improvement methods based on the usability methodology.