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"Good quality" human resource management is a source of competitive advantage for companies in the field of personal services, especially in customer service. Customers' opinion of overall service quality is very much influenced by the impression, when they encounter front-line staff. HR management can be regarded as "good quality" if it is able to ensure that staff members working on the front line are professionally and emotionally well-prepared, and committed. It can only perform its function if it is able to adopt a new approach. As an internal service provider it strives to support workers in both meeting corporate requirements and achieving their individual goals. In the case of service companies with networks change inevitably requires giving local management a broader scope of authority in the field of human resource management, as well as preparing local management for carrying out its increasing range of functions.
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<div class="JournalArticle Publication short-list"> <div class="authors"> <span class="author-name" mtid="10007022"> <a href="/gui2/?type=authors&mode=browse&sel=10007022" target="_blank">Bencsik, A</a> </span> <span class="author-type"> </span> ; <span class="author-name" mtid="10045418"> <a href="/gui2/?type=authors&mode=browse&sel=10045418" target="_blank">Fehér, J</a> </span> <span class="author-type"> </span> </div ><div class="title"><a href="/gui2/?mode=browse¶ms=publication;1609961" mtid="1609961" target="_blank">The quality of frontline work = human resource management?</a></div> <div class="pub-info"> <span class="journal-title">KOMUNIKACIE / COMMUNICATIONS</span> <span class="journal-volume">8</span> : <span class="journal-issue">3</span> <span class="page"> pp. 42-47. , 6 p. </span> <span class="year">(2006)</span> </div> <div class="pub-end"><div class="identifier-list"> <span class="identifiers"> <span class="id identifier oa_none" title="none"> <a style="color:blue" title="10.26552/com.C.2006.3.42-47" target="_blank" href="https://doi.org/10.26552/com.C.2006.3.42-47"> DOI </a> </span> <span class="id identifier oa_none" title="none"> <a style="color:blue" title="https://komunikacie.uniza.sk/pdfs/csl/2006/03/10.pdf" target="_blank" href="https://komunikacie.uniza.sk/pdfs/csl/2006/03/10.pdf"> Teljes dokumentum </a> </span> </span> </div> <div class="short-pub-prop-list"> <span class="deleted-record">Zárolt</span> <span class="short-pub-mtid"> Közlemény:1609961 </span> <span class="status-holder"><span class="status-data status-ADMIN_APPROVED"> Admin láttamozott </span></span> <span class="pub-core">Forrás </span> <span class="pub-type">Folyóiratcikk (Szakcikk ) </span> <!-- && !record.category.scientific --> <span class="pub-category">Tudományos</span> <div class="publication-citation" style="margin-left: 0.5cm;"> <span title="Nyilvános idézőközlemények összesen, említések nélkül" class="citingPub-count">Nyilvános idéző összesen: 2</span> | Független: 1 | Függő: 1 | Nem jelölt: 0 </div> </div> </div> </div><div class="JournalArticle Publication long-list"> <div class="authors"> <img title="Forrásközlemény" style="float: left" src="/frontend/resources/grid/publication-core-icon.png"> <div class="autype autype0"> <span class="author-name" mtid="10007022"><a href="/gui2/?type=authors&mode=browse&sel=10007022" target="_blank">Bencsik A (<span class="authorship-author-name">Bencsik Andrea</span> <span class="authorAux-mtmt"> Menedzsment</span>) </a> </span> ; <span class="author-name" mtid="10045418"><a href="/gui2/?type=authors&mode=browse&sel=10045418" target="_blank">Fehér J (<span class="authorship-author-name">Fehér Judit</span> <span class="authorAux-mtmt"> Kommunikáció, marketing</span>) </a> </span> </div> </div> <div class="title"><a href="/gui2/?mode=browse¶ms=publication;1609961" target="_blank">The quality of frontline work = human resource management?</a></div> <div> <span class="journal-title">KOMUNIKACIE / COMMUNICATIONS</span> <span class="journal-issn">(<a target="_blank" href="https://portal.issn.org/resource/ISSN/1335-4205">1335-4205</a> )</span>: <span class="journal-volume">8</span> <span class="journal-issue">3</span> <span class="page"> pp 42-47 </span> <span class="year">(2006)</span> </div> <div class="pub-footer"> <span class="language" xmlns="http://www.w3.org/1999/html">Nyelv: Angol | </span> <span class="identifiers"> <span class="id identifier oa_none" title="none"> <a style="color:blue" title="10.26552/com.C.2006.3.42-47" target="_blank" href="https://doi.org/10.26552/com.C.2006.3.42-47"> DOI </a> </span> <span class="id identifier oa_none" title="none"> <a style="color:blue" title="https://komunikacie.uniza.sk/pdfs/csl/2006/03/10.pdf" target="_blank" href="https://komunikacie.uniza.sk/pdfs/csl/2006/03/10.pdf"> Teljes dokumentum </a> </span> </span> <div class="publication-citation" style="margin-left: 0.5cm;"> <span title="Nyilvános idézőközlemények összesen, említések nélkül" class="citingPub-count">Nyilvános idéző összesen: 2</span> | Független: 1 | Függő: 1 | Nem jelölt: 0 </div> <div class="mtid"><span class="long-pub-mtid">Közlemény: 1609961</span> | <span class="status-data status-ADMIN_APPROVED"> Admin láttamozott </span> <span class="oldId">Régi azonosító: 1609961</span> | Forrás | <span class="type-subtype">Folyóiratcikk ( Szakcikk ) </span> | <span class="pub-category">Tudományos</span> | <span class="publication-sourceOfData">kézi felvitel</span> </div> <div class="lastModified">Utolsó módosítás: 2022.10.25. 13:12 Aggod Zsuzsa (MTMT 2-3, admin) </div> <div class="lockedBy">Ideiglenesen zárolva 2022.10.26. 10:11 Aggod Zsuzsa (MTMT 2-3, admin) </div> </div></div>